Attrition in the ITES sector

by Nicolas, E Naveen
Published 2005

Call centre India

by Gounjaria, Nageeb
Published 2005

Cases in call center management great ideas (th)at work

by Feinberg, Richard
Published 2006

Employee identity in Indian call centre the notion of professionalism

by Noronha
Published 2009

Next generation call/contact centres

by Narotra, P S
Published 2006

Organising call centre agents

by Noronha, Ernesto
Published 2006

Outsoursing identities

by McMillan, Divya C
Published 2006

Technical call centres

by D'Crus, Premilla
Published 2007

Women in call centres

by Singh, Preeti
Published 2005