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1
Brand loyality and brand switching
by Sachadeva, A.
Published 1998
Article

2
CRM at the speed of light essential customer strategies for the 21st century
by Greenberg, Paul
Published 2004
Book

3
CRM (Customer relationship management) CDROM
Published 2004
Book

4
Customer culture: how FedEx and other great companies put the customer first every day
by Basch, Michael D
Published 2002
Book

5
Customer satisfaction planning ensuring product quality and safety within your MRP/ERP systems
by Hirata, Thomas
Published 2009
Book

6
Engage the complete guide for brands and businesses to build, cultivate, and measure success in the new web
by Solis, Brian
Published 2011
Book

7
Harvard Business Review on reinventing your marketing
Published 2011
Book

8
Leadership and the Customer Revolution: the Messy, Unpredicetable,and Inescapably Human Challenge of making the Rhetoric of Change a Reality
by Heil, Gary
Published 1994
Book

9
Likeonomics the unexpected truth behind earning trust, influencing behavior, and inspiring action
by Bhargava, Rohit
Published 2012
Book

10
Now is the time to live
by Mehta, Dhruv.
Published 1999
Article

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