Customer in the boardroom? crafting customer-based business strategy

by Bijapurkar, Rama
Published 2012

Effective customer care

by Wellington, Pat
Published 2010

Exceptional customer service going beyond your good service to exceed the customer's expectations

Published 2009

Sense and respond: how successful organizations listen to customers and create new products continuously /

by Gothelf, Jeff
Published 2017

Tactical transparency how leaders can leverage social media to maximize value and build their brand

by Holtz, Shel
Published 2009