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Measuring service quality
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| Format: | Article |
| Published: |
20
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| Subjects: |
| LEADER | 00560nab a22002057a 4500 | ||
|---|---|---|---|
| 008 | 160615b20 xxu||||| |||| 00| 0 eng d | ||
| 100 | |a Jain, Sanjay K | ||
| 245 | |a Measuring service quality |c SERVQUAL vs SERVPERF scales / Jain, Sanjay K. | ||
| 260 | |c 20 | ||
| 300 | |a 25-37 | ||
| 650 | |a Servperf | ||
| 650 | |a Servqual | ||
| 650 | |a Diagnostic Ability | ||
| 650 | |a Reliability | ||
| 650 | |a Scale Validity | ||
| 650 | |a Scale | ||
| 650 | |a Measurement | ||
| 650 | |a Service Quality | ||
| 773 | |a Vikalpa: The Journal for Decision Makers |d Apr-Jun | ||
| 999 | |c 30851 |d 30851 | ||