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Implementing e-CRM in organisations
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
2007
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| Subjects: |
| LEADER | 00509nab a22001697a 4500 | ||
|---|---|---|---|
| 008 | 160615b2007 xxu||||| |||| 00| 0 eng d | ||
| 100 | |a Grover, Damini | ||
| 245 | |a Implementing e-CRM in organisations |c trends, benefits and critical issues / Grover, Damini. | ||
| 260 | |c 2007 | ||
| 300 | |a 207 - 220 | ||
| 650 | |a Implementation Strategies | ||
| 650 | |a Customer Relationship Path | ||
| 650 | |a E-Crm | ||
| 650 | |a Customer Relationship Management | ||
| 650 | |a Crm | ||
| 773 | |a Management & Change |d | ||
| 999 | |c 39935 |d 39935 | ||