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00666pam a2200205a 44500 |
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160523b2005 xxu||||| |||| 00| 0 eng d |
020 |
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|a 9780814472590
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082 |
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|a 658.812 D6C8
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100 |
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|a Doane, Darryl S
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245 |
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|a The Customer service activity book
|b 50 activities for inspiring exceptional service
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260 |
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|a New York
|b AMACOM (American Management Association)
|c 2005
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300 |
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|a xvii,302p.incl.index
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650 |
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|a Customer Service Activity
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650 |
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|a Customer Services
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650 |
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|a Service Industries Workers and Training
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650 |
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|a Service Industries Workers
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650 |
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|a Service Industries
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700 |
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|a Sloat, Rose D
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999 |
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|c 48067
|d 48067
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