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Service management operations, strategy, information technology

Bibliographic Details
Main Author: Fitzsimmons, James A.
Other Authors: Fitzsimmons, Mona J
Format: Book
Language:English
Published: New Delhi TMH 2006
Subjects:
LEADER 00474pam a2200157a 44500
008 160523b2006 xxu||||| |||| 00| 0 eng d
020 |a 0070615667 
082 |a 658.809 F4S3 
100 |a Fitzsimmons, James A. 
245 |a Service management  |b operations, strategy, information technology 
260 |a New Delhi  |b TMH  |c 2006 
300 |a xiv,605p.; incl.index + CD ROM 
650 |a Services Management 
650 |a Service Management 
700 |a Fitzsimmons, Mona J 
999 |c 54584  |d 54584