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1
Assessing Service Quality and Customer Satisfaction in Manag Education Using SERVQUAL Model
by Kamble, Aakash Ashok
Published 2015
Article

2
Customer Satisfaction at Public Hospitals in Pakistan
by Kashif Muhammad
Published 2014
Article

3
Delivering satisfaction and service quality a customer-based approach for libraries
by Hernon, Peter
Published 2009
Book

4
Hospital management text and cases
by Ramani, K V
Published 2013
Book

5
Internal service quality and its consequences in commercial
by Vanniarajan, T
Published 2011
Article

6
Managing service quality for competitive advantage in small firms
by Maclaran, Pauline
Published 1999
Article

7
Measuring retail service quality
by Kaul, Subhashini
Published 2007
Article

8
Measuring service quality
Article

9
Measuring service quality in banking sector
Article

10
Predicting patient loyalty and service quality relationship
by Chahal, Hardeep
Published 2008
Article

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