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LEADER |
01047pam a2200373a 44500 |
008 |
160523b2012 xxu||||| |||| 00| 0 eng d |
020 |
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|a 9780230238428
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082 |
|
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|a 658.812 O2M2
|
100 |
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|a Oade, Aryanne
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245 |
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|a Managing challenging clients
|b building effective relationship with difficult customers
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260 |
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|a Hampshire
|b Palgrave Macmillan
|c 2012
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300 |
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|a xxii,170p.incl.index
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650 |
|
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|a Client Management Skill
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650 |
|
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|a Client Management Skills
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650 |
|
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|a Skills
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650 |
|
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|a Skill
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650 |
|
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|a Commitment
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650 |
|
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|a Responsibility
|
650 |
|
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|a Trouble
|
650 |
|
|
|a Balance
|
650 |
|
|
|a Trust
|
650 |
|
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|a Involvement
|
650 |
|
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|a Control
|
650 |
|
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|a Reputational Risk
|
650 |
|
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|a Client Behavior
|
650 |
|
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|a Challenging
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650 |
|
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|a Handling
|
650 |
|
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|a Customer Service Management
|
650 |
|
|
|a Marketing Management
|
650 |
|
|
|a Consumer Satisfaction
|
650 |
|
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|a Customer Relations
|
650 |
|
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|a Customer Services Management
|
650 |
|
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|a Customer Services
|
999 |
|
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|c 49439
|d 49439
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