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This is service design thinking basics-tools-cases

Bibliographic Details
Main Author:	Stickdorn, Marc
Other Authors:	Schneider, Jacob
Format:	Book
Language:	English
Published:	New Jersey John Wiley and Sons 2011
Subjects:	Service Design Cases Service Design Tools Service Design Basics Customer Services Management Service Industries Planning Lateral Thinking and Service Design Customer Services Creative Thinking Creative Ability in Business Service Industries Management Service Design Service Design Thinking

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