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The Customer satisfaction audit an eight step approach to ensure that your firm stays focused on customer needs to promote real gains

Bibliographic Details
Main Author:	Bluestein, Abram I
Other Authors:	Sanderson, Ronald J, Moriarty, Michael
Format:	Book
Published:	Cambridge Cambridge Strategy Publications Ltd.
Subjects:	Customer Satisfaction Company Self Assessment Audits Audit Self Assessment Audits Self Assessment Management

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