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LEADER |
00726pam a2200217a 44500 |
008 |
160523b2008 xxu||||| |||| 00| 0 eng d |
020 |
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|a 9780470189085
|
082 |
|
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|a 658.812 P7B3
|
100 |
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|a Price, Bill
|
245 |
|
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|a The Best service is no service
|b how to liberate your customers from customers service, keep them happy, and control costs
|
260 |
|
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|a San Francisco, CA
|b Jossey-Bass
|c 2008
|
300 |
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|a xvii,312p.incl.index
|
650 |
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|a Marketing Management
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650 |
|
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|a Customer Service Managment
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650 |
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|a Service Industry Management
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650 |
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|a Service Industries Management
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650 |
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|a Customer Service
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650 |
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|a Consumer Service
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650 |
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|a Consumer Satisfaction
|
700 |
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|a Jaffe, David
|
999 |
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|c 56788
|d 56788
|